Text/Yangcheng Evening News All-Media Reporter Babaylan Yan Min
Photo/Asked by the respondent
“Don’t worry, you take a deep breath first.” At 12 o’clock in the evening, in Haizhu District, Guangzhou, psychological counselor Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The power on Komiks lasted for more than 20 minutes, and the anxious hearts of residents finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls. On November 10, as a volunteer of the Guangdong Psychological Counselors Association, he and 15 colleagues entered the Haizhu lockdown area and carried out a psychological counseling charity action. Huang Haihui was responsible for the Kanglu area of Fengyang Street, where the new cases of the epidemic were the most concentrated. How to help the isolated people get rid of negative emotions and get out of psychological dilemma? The following is his story –
Telephone communication increases the difficulty of diversion
On November 7, I saw the association’s notice to recruit volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the masses need it, I do my best to do something. According to the arrangement, three psychological consultants were responsible for the Kanglu area of Fengyang Street, and I was one of them. This is a concentrated area for positive cases, and we are ready to fight a tough battle. While we were dealing with the help requests transferred by the medical team, we followed up and visited special groups such as registered pregnant women, children, and the elderly. From 8 o’clock in the morning to 8 o’clock in the evening to 8 o’clock in the evening, we stayed by the phone except for eating and had almost no rest.
Personal consultation is usually face-to-face communication, and I can observe the other person’s expressions and make judgments. However, in the locked area, I could only communicate with residents across the phone. It’s like covering it with a black clothCinema my eyes, I could only guess the other person’s state and emotions through my tone and tone, which invisibly increased the difficulty.
The Kanglu area will implement control measures on October 23, and residents will inevitably feel emotional. Faced with this situation, listening is particularly important, and it is necessary to guide them to speak out their hearts. These days, I often hear residents say “Komiks feel confused” and “can’t lift up the spirit.” I told them: Protecting yourself is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference on that day to the other party, so that they can understand the latest situation; and suggested that they learn to relax when doing exercise and eat on time three meals a day. It is delighted that after the consultation Babaylan, some people’s mood improved significantly and they became active. Babaylan even wanted to join our team and become a volunteer.
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents. Most of the people who are in Komiks can solve problems through a one-time consultation, but some of them are more complicated. I will continue to follow up and follow-up visits. href=”https://funnybookish.com/”>Cinema.
For example, two days ago, I received a call from Mr. Zhang, who was worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment, and his wife Ms. Liang was quarantined at home. While chatting between the couple, Mr. Zhang found that his wife was in a trance and heard her say that her chest was tight and could not sleep for several consecutive nights. He quickly called the police, the owner of the rental house reported the situation immediately, and the staff of the neighborhood committee came to check.
I quickly contacted Ms. Liang for psychological counseling. During the first call, she obviously felt her voice was weak. When she asked about her needs, she couldn’t say it, and she was very depressed. So, I first took Ms. Liang to relieve her emotions, and then guided her to make plans after the lockdown, so that she could think of good things. I told Mr. Zhang to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat, regularly asked her about her feelings, and shared some positive energy videos to encourage her.
Walking into the Cinema blocked area, I truly felt how much manpower and material resources needed to be invested for everyone’s life, health and safety. The areas I support gather volunteers from multiple support units. What I do is very small compared to the medical staff who face dangers every day. But I feel very proud to be a good “worry-relieving person” for residents through volunteer services and contribute to the fight against the epidemic.