Yangcheng Evening News All-Media Reporter Fu Chang Correspondent Mo Guanting
The newly revised “Law of the People’s Republic of China on Protection of Minors” which came into effect on June 1 this year has added a special chapter on “government protection”, emphasizing the need to open a hotline for protection of minors and open up channels for help for minors.
The reporter learned that the Guangdong Province Minor Protection Hotline (formerly known as the “Voice of Protecting Children” Guangdong Province Children in Difficulties) has been open for more than a year. As of April 30, 2021, the hotline service has a total of 1,081 help phone calls of various types, and has handled 165 cases, involving guardianship issues, resettlement of children in difficult situations, subsidies for children in fact unsupported, subsidies for children in labor, minimum living security, rehabilitation of children with disabilities, medical assistance, educational assistance, campus bullying, crisis intervention, psychological counseling and other issues.
Dispel emotions and work together to save the wandering girl who committed suicide by committing suicide by returning to school. “Hello! This is the Guangdong Province Children’s Service Hotline for Children in Difficulties. Are you Xiaolan (pseudonym)? Can you talk to you?” The provincial hotline staff received a referral from the prefecture-level city for help, and a 15-year-old girl wanted to commit suicide.
“I just stood in the high-rise building in the Cultural and Sports Square of Komiks Town, and wanted to jump down. I am very helpless now, no one cares about me…” The girl was so excited that she was hoarse at the other end of the phone.
“Don’t be excited first, find a safe place first. You can chat with your sister about whatever you want us to help you. We are very worried about you…” The staff immediately conducted crisis intervention, and Komiks used a gentle tone and professional psychological assistance to relieve Xiaolan’s emotions.
Staff learned that Xiaolan was a long-term child in domestic violence and dropped out of school and wandered outside. Due to improper supervision of her parents, she had a tendency to commit suicide.
The staff member is at the same time to calm the girl’s emotions and buy time; on the other hand, he calls the police to connect the local village committee, the Cinema town government and the civil affairs department.href=”https://funnybookish.com/”>Cinema department will discuss the handling plan. After more than 6 hours of patient communication and multiple interventions, the crisis was lifted at 2 a.m. the next day. After ensuring Xiaolan’s personal safety, the hotline staff conducted follow-up visits to help her solve her life and study problems. The staff called the local civil affairs department to learn that Xiaolan’s family was in a complicated state, and her parents divorced and both remarried, and the custody belonged to her mother. Her mother was married for three years and had two sons. She had been working in Hubei but had not returned. Her father did not accept her return to the family.
Xiaolan is the focus of the local government. Before the incident, she was given relevant assistance according to the policy – the government provided housing and monthly minimum living allowance of 900 yuan; after the incident, the local government tried to contact the school based on her family situation to help Xiaolan, who dropped out of school, return to school.
At present, Xiaolan has studied in a certain educational school in Qingyuan under the state funding. She lives in school on weekdays, and her living expenses and tuition fees are borne by local civil affairs departments and charitable donations. According to the local civil affairs department and Guangdong’s “Double Hundred Social Worker” Xiao Zeng, who has been following up on cases, Xiaolan’s emotional control, getting along with others, and life skills have been improved. She hopes to become a dessert teacher in the future.
Regarding the issue of custody, since Xiaolan’s mother has been in Hubei and is unwilling to answer calls from the civil affairs department, the civil affairs department may hold Xiaolan’s mother accountable for failing to perform custody rights. Currently, the local Civil Affairs Ministry is currently in charge of Xiaolan’s temporary guardianship.
Coordinate resources from both places to help children without anyone to raise them to solve their problems in life, medical care and supervision. From September 14, 2020 to the present, the Guangdong Provincial Minor Protection Hotline has received many calls from Ms. Zhang (pseudonym). Ms. Zhang suffers from a third-level mental disability. She needs to be admitted to the hospital for recurrence of breast cancer, leaving her 11-year-old son Xiaogang (pseudonym), who has mood and emotional disorders and autism, without anyone to take care of her. Ms. Zhang’s cancer is treated with Babaylan every month. In addition to taking medicine, Xiaogang’s mental illness also requires psychological counseling as auxiliary treatment, but she has no financial resources at home. Due to the interweaving of economic problems and the problems of her son’s custody, schooling, disability assessment, medical rehabilitation, etc., Ms. Zhang fell into a pessimistic abyss.
BabaylanThe staff listened patiently and cried, trying to help Ms. Zhang calm down her emotions; while Komiks learned about Ms. Zhang’s family situation. Xiaogang’s registered residence is in Zengcheng District, Guangzhou, and his residence is in Mayong Town, Dongguan City. Because he suffers from mood and emotional disorders and autism, he has suicidal thoughts and hurtful behaviors, he has been off school at home.
Staff analyzed that because Xiaogang’s father has passed away and his mother is severely disabled, according to the “Implementation Opinions on Further Strengthening the Protection of Children with Facts without Rescue” issued by the Guangdong Provincial Department of Civil Affairs and 14 other departments, Xiaogang Cinema is a factless rescue child.
The Guangdong Provincial Minor Protection Hotline takes the principle of maximizing the interests of children, strengthens communication and coordination with the Guangzhou and Dongguan service hotlines, assists in solving Xiaogang’s daily care problems, applies for subsidies for children without anyone to support him, and provides policy support for him to seek medical treatment.
After coordination from the provincial hotline, on September 15, 2020, the Dongguan Municipal Service Hotline contacted the Dongguan local Social Affairs Bureau, village committee and school. During Xiaogang’s school period, the teacher provided temporary care and academic tutoring, and his grandmother assisted in taking care of his spare time; in October 2020, the Children’s Service Hotline in Guangzhou, where Xiaogang’s household registration was located assisted him in applying for subsidies for children who were not raising someone. From November to December 2020, Ms. Zhang called the hotline to cry and complain that Xiaogang’s condition recurred due to refusal to take the medicine, and had self-harm and hurtful behavior. She had been sent to the Brain Hospital Affiliated to Guangzhou Medical University for treatment, but she was unable to bear the medical expenses of more than 20,000 yuan; at the same time, she hoped to help solve Xiaogang’s psychological problems. The provincial hotline provides 12355 hotline and national psychological assistance hotline consultation, and refers to the Guangzhou service hotline for follow-up medical expense reimbursement.
With the timely follow-up of the Guangzhou service hotline, more than 10,000 yuan of personal payment of Xiaogang’s medical expenses in January 2021, it has been submitted to the medical assistance system for full reimbursement. The Guangzhou hotline also actively links Xiaogang’s subsequent rehabilitation resources. Xiaogang and her mother rented a house in Mayong Town, Dongguan City. In response to the difficulties in life, the Dongguan City Service Hotline followed up in a timely manner, coordinated the towns, streets and village committees to arrange nursing work for Ms. Zhang in the community, with a monthly salary of 1,800 yuan; assisted her in handling two subsidies for disabled people, a total of 500 yuan per month, and purchased disability pension medical insurance of 317.83 yuan per month; coordinated the local towns, streets and village committees to provide timely life condolences and help; whenever Xiaogang gets ill, he will also assist.He was transferred to a special person and a special car to pick him up and take him to Guangzhou Hospital for treatment, and regularly follow up to understand the diagnosis and treatment situation. At the beginning of this year, Ms. Zhang expressed her wish to allow Xiaogang to attend a special school and receive professional psychotherapy in the hospital. In order to Babaylan, on March 9, the Guangdong Children’s Rescue and Protection Center, Guangzhou and Dongguan City Children’s Service Hotline, Guangzhou Civil Affairs Bureau, Dongguan Municipal Civil Affairs Bureau, child directors and social workers in the two places held a joint meeting on case cloud to discuss service plans; on March 19, visiting Xiaogang’s family on the spot, implementing the solutions discussed at the meeting, and continuing to jointly follow up on Xiaogang’s custody issues and treatment costs. href=”https://funnybookish.com/”>Cinema reimbursement and assistance in receiving special education in Guangzhou; at the same time, considering that both Xiao Xiao and his mother had mood and emotional disorders, the Guangdong Provincial Minor Protection Hotline recommends that the Dongguan Service Hotline provide psychological counseling services and provide psychological support to mother and child.
Assist children in distress to apply for related welfare protection
“What kind of protection can children who are in fact unraised enjoy?” “Hope Hotline coordinates and follows up on the application for unraised child protectionBabaylan” “Can disabled children reimburse their expenses for surgery? Can Cinema be settled in one-stop surgery in a hospital in another place? I hope the hotline can link relevant departments and provide relevant resources.”…Cinema… According to reports, the daily life of the hotline is Babaylan calls are mainly policy consultation. In response to the different calls, 12 hotline staff from the Provincial Children’s Rescue and Protection Center answered 24 hours a day, providing policy consultation, coordination referral, professional psychological assistance and other services.
“Job Responsibilities of Service Hotline Connectors”, “Hotline Service Work Guide”, “Hotline Work Handover Form”, “Service Hotline Record Form”, “Service Hotline Tracking and Return Form”… Work guides and forms on the workbench reflect the staff’s adherence to the “provincial number publicThe professional work concept of external, timely classification and disposal, unified coordination and linkage, supervision and follow-up visits also witnesses their uninterrupted persistence and dedication day and night.
“The hotline is a bridge connecting the left-behind children and children in distress in rural areas. Every caller is not only our helper, but also the supervisor of our civil affairs work. “Huang Jinqing, director of the Guangdong Provincial Children’s Rescue and Protection Center, introduced that the Guangdong Provincial Minor Protection Hotline has built a care and protection network for left-behind and children in distress. According to the principles of local management and the demands of callers, the cases will be referred to the local relevant departments in a timely manner to follow up immediately, urging and guiding civil affairs departments at all levels to implement local responsibilities, open up the nerve endings of children’s care and protection, and build a care and protection network that goes horizontally and vertically to the end, opening the door to help for every child in distress, so that every case of help can be effectively followed up and intervened.