Yangcheng Evening News All-Media Reporter Fu Chang Correspondent Mo Guanting
The newly revised “Law of the People’s Republic of China on Protection of Minors” which came into effect on June 1 this year added a special chapter on “Political Protection of Governments”, emphasizing the need to open a hotline for protection of minors and open up channels for help for minors.
The reporter learned that the Guangdong Province Minor Protection Hotline (formerly known as the “Voice of Protecting Children” 24-hour service for children in distress in Guangdong Province) has been open for more than a year. As of April 30, 2021, the hotline has served a total of 1,081 help phone calls of various types, and handled 165 cases, involving guardianship issues, resettlement of children in difficult situations, replenishment of children who are actually unsupported, and issues such as homeless children.
Dispel emotions and work together to save the wandering girl who committed suicide to return to school.
“Hello! This is the BabaylanGuangdong Province Children’s Service Hotline for Children in Difficulties. Are you Xiaolan (pseudonym)? Can you talk to you?” The provincial hotline staff received a referral from the prefecture-level city Komiks for help. A 15-year-old girl wanted to commit suicide.
“I was standing in the high-rise building in the town’s cultural and sports square and wanted to jump down. I was very helpless now, and no one cares about me…” The girl was so excited that her voice was hoarse on the other end of the phone.
“Don’t be excited, find a safe place first. You can chat with your sister about whatever you want us to help you. We are very worried about you…” The staff immediately conducted dangerous machine intervention, and used a gentle tone and professional psychological assistance to relieve Xiaolan’s emotions.
The staff learned that Xiaolan grew up during domestic violence and dropped out of school and wandered outside. Because of improper supervision of her parents, she tended to commit suicide.
The staff members are trying to make time while appeaseing the girl’s emotions; on the other hand, they call the police to connect with the local village committee, town government andCivil Affairs Department, discuss the handling plan together. After more than 6 hours of patient communication and multiple interventions, the crisis was lifted at 2 a.m. the next day. After ensuring Xiaolan’s personal safety, the hotline staff conducted follow-up visits to help her solve her life and study problems. The staff called the local civil affairs department and learned that Xiaolan’s family situation was complicated. Her parents divorced and both remarried. The custody belongs to her mother. Her mother is married for three years and has two other sons. She has been working in Hubei but has not returned. Her father did not accept her return to the family.
Xiaolan is the focus of the local government. Before the incident, she was given relevant assistance according to the policy. The government provided housing and monthly minimum living allowance of 900 yuan; after the incident, the local government tried to contact the school based on her family situation to help Xiaolan, who dropped out of school, return to school.
At present, Xiaolan has studied in a certain educational school in Qingyuan under the state funding. She lives in school on weekdays, and her living expenses and tuition fees are borne by local civil affairs departments and charitable donations. According to the local civil affairs department and Guangdong’s “Double Hundred Social Worker” Xiao Zeng, who has been following up on the case, Xiaolan’s current relationship control, getting along with others, and life skills have been improved. She hopes to become a dessert teacher in the future.
Regarding the issue of custody, since Xiaolan’s mother has been in Hubei and is unwilling to answer calls from the civil affairs department, the civil affairs department may hold Xiaolan’s mother accountable for failing to perform custody. Currently, the local civil affairs department and village committee are currently responsible for Xiaolan’s temporary supervision.
Coordinate resources from both places to help children without anyone to raise them to solve their problems in life, medical care and supervision. From September 14, 2020 to the present, the Guangdong Provincial Minor Protection Hotline has received many calls from Ms. Zhang (pseudonym). Ms. Zhang suffers from a third-level mental disability and needs to be admitted to the hospital for recurrence of breast cancer. She left her 11-year-old son Xiaogang (pseudonym), who has mood and emotional disorders and autism, without anyone to take care of her. Ms. Zhang requires Babaylan medicine for cancer treatment every month, and XiaoIn addition to taking medicine, a mental illness requires psychological counseling as auxiliary treatment, but there is no source of income at home. Due to financial problems and the interweaving of problems such as the son’s custody, schooling, disability assessment, and medical recovery, Ms. Zhang fell into a pessimistic abyss.
The staff listened patiently and cried, trying to help Ms. Zhang calm down her emotions; while understanding Ms. Zhang’s family situation. Xiaogang’s registered residence is in Zengcheng District, Guangzhou, and his residence is in Mayong Town, Dongguan City. Because he suffers from mood and emotional disorders and autism, he has suicidal thoughts and hurtful behaviors, he has been off school at home.
Staff analyzed that because Xiaogang’s father has passed away and his mother is severely disabled, according to the “Implementation Opinions on Further Strengthening the Protection of Children with Facts without Rescue” issued by the Guangdong Provincial Department of Civil Affairs and 14 other departments, Xiaogang is a child with Facts without Rescue.
The Guangdong Provincial Minor Protection Hotline takes the principle of maximizing the interests of children, strengthens communication and coordination with the Guangzhou and Dongguan service hotlines, assists in solving Xiaogang’s daily care problems, applies for subsidies for children without anyone to support him, and provides policy support for him to seek medical treatment.
After coordination from the provincial hotline, on September 15, 2020, the Dongguan Municipal Service Hotline contacted the Dongguan local Social Affairs Bureau, village committee and school. During the school period, Xiaogang provided temporary care and academic tutoring by his teacher, and his grandmother assisted in taking care of his spare time; in October 2020, the Children’s Service Hotline in Guangzhou, where Xiaogang’s household registration was located assisted by him in applying for subsidies for child support without anyone to raise him. From November to December 2020, Ms. Zhang called the hotline to cry and complain that Xiaogang’s condition recurred due to refusal to take the medicine, and had self-harm and hurtful behavior. She had been sent to the Brain Hospital Affiliated to Guangzhou Medical University for treatment, but she was unable to bear the medical expenses of more than 20,000 yuan; at the same time, she hoped to help solve Xiaogang’s psychological problems. The provincial hotline provides 12355 hotline and national psychological assistance hotline consultation, and refers to the Guangzhou service hotline to follow up on medical expense reimbursement.
With the timely follow-up of the Guangzhou service hotline, more than 10,000 yuan of personal payment of Xiaogang’s medical expenses in January 2021, it has been submitted to the medical assistance system for full reimbursement. The Guangzhou hotline also actively links Xiaogang’s subsequent rehabilitation resources.
CinemaXiaogang and his mother rented a house in Mayong Town, Dongguan City. In response to the difficulties in living, Dongguan City ServiceBabaylanThe ps://funnybookish.com/”>Komiks hotline followed up in a timely manner, coordinated the towns, streets and village committees to arrange nursing work for Ms. Zhang in the community, with a monthly salary of 1,800 yuan; assisted her in handling two subsidies for disabled people, totaling 500 yuan per month, and purchase disability pension medical insurance for 317 yuan per month. 83 yuan; coordinate the local towns, streets and village committees to provide timely life condolences and help; whenever Xiaogang is ill, he will also coordinate a special person and a car to pick him up and take him to Guangzhou Hospital for treatment, and regularly follow up to understand the diagnosis and treatment situation.
In early March this year, Ms. Zhang expressed her wish to allow Xiaogang to attend a special school and receive professional psychological treatment in the hospital. To this end, on March 9, the Guangdong Children’s Relief and Protection Center, the Guangzhou Municipal Civil Affairs Bureau, the Dongguan Municipal Civil Affairs Bureau, and the directors and social workers of the two places held a joint meeting of case cloud to discuss service plans; on March 19, the on-site visit to Xiaogang’s family, implemented the solutions discussed at the meeting, and continued to follow up with Xiaogang together. href=”https://funnybookish.com/”>Cinema‘s custody issues, reimbursement of treatment expenses, assistance in receiving special education in Guangzhou; at the same time, Komiks Considering that Xiaogang and his mother both suffer from mood and emotional disorders, the Guangdong Provincial Minor Protection Hotline recommends that the Dongguan Service Hotline provide psychological counseling services href=”https://funnybookish.com/”>Komiks tasks to provide psychological support to mother and child.
Assist children in difficult situations to apply for related welfare protections
“What kind of protections can children without any raising a person enjoy? “I hope the hotline will coordinate and follow up on the application for unsupported child protection” “Can disabled children be reimbursed for surgery? Can the surgery fees be settled in a one-stop shop in a different hospital? I hope the hotline can link relevant departments and provide relevant resources. ”… According to reports, the daily calls of the hotline are mainly policy consultation. In response to the different demands of the calls, 12 hotline staff from the Provincial Children’s Rescue and Protection Center answered 24 hours a day, providing policy consultation, coordination and referral, professional psychological assistance and other services.
“Job Responsibilities of Service Hotline Connectors”, “Hotline Service Work Guide”, “Hotline Work Handover Form”, “Service Hotline Record Form”, “Service Hotline Tracking and Return Form”… Work guides and forms on the workbench reflect the staff’s adherence to the “provincial number public consultation”The professional work concept of external, timely classification and disposal, unified coordination and linkage, and supervision of Komiks’ follow-up visits also witnesses their uninterrupted persistence and dedication day and night. “The hotline is a bridge connecting civil affairs work with left-behind children and children in difficult situations in rural areas. Every caller is not only our helper, but also the supervisor of our civil affairs work. “Huang Jinqing, director of the Guangdong Provincial Children’s Rescue and Protection Center, introduced that the Guangdong Provincial Minor Protection Hotline has built a care and protection network for left-behind and children in distress. According to the local management principles and the demands of callers, the cases will be referred to the local relevant departments in a timely manner to follow up immediately, urge and guide civil affairs departments at all levels to implement local responsibilities, open up the nerve endings of children’s care and protection, and build a care and protection network that goes horizontally and vertically to the end. Babaylan opens the door to seek help for every child in distress, so that every case of help can be effectively followed up and intervened.