Text/Yangcheng Evening News All-Media Reporter Yan Min
Cinema Photo/Advisor provided
“Don’t worry, you take a deep breath first.” At 12 o’clock in the middle of the night, in Haizhu District, Babaylan, Guangzhou, psychological counselor Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The call lasted for more than 20 minutes, and the anxious hearts of residents finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls. On November 10, as a volunteer of the Guangdong Provincial Consulting Counseling Association, he and 15 colleagues entered the Haizhu lockdown area and carried out a public welfare campaign for psychological counseling. Huang Haihui was responsible for the Kanglu area of Fengyang Street, where the new cases of the epidemic are the most concentrated. How to help the isolated people get rid of negative emotions and get out of the psychological dilemma? The following is his story—
Telephone communication increases the difficulty of diversion
11CinemaOn the 7th of this month, I saw the association’s notice of recruiting volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the masses need it, I will do my best to do something. I will not allow it to be resigned. According to the arrangement, three psychological counselors are in charge of the Kanglu area of Fengyang Street, and I am one of them Komiks. This is a concentrated area for positive cases, and we are ready to fight a tough battle.
While we handle the help requests transferred by the medical team, we follow up and follow up and visit special groups such as registered pregnant women, children, and the elderly. From 8 am to 8 pmBabaylan, except for eating, we kept by the phone and had almost no rest.
I usually do psychological counseling, and I basically communicate face to face. I can observe the other person’s expression to make a judgment. However, in the locked area, I could only communicate with residents across the phone. It was like using a black cloth to cover my eyes. I could only guess the other person’s state and emotions through my tone and tone, which invisibly increased the difficulty.
The Kanglu area will implement control measures on October 23, so residents will not be able to avoid being emotional. In the face of this situation, listening is particularly important and we should guide them to speak their hearts. These days, I often hear residents say “I feel confused” and “I am not mentally conscious”. I told them: Protecting yourself is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference that day to keep them up to date; and suggested that they relax and eat on time when doing kinesiology. I was delighted to see that after the consultation, some people’s mood improved significantly and their whole body became positive. Some people even wanted to join our team and become a volunteer.
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents. Most people can solve problems through one-time consultation, but some situations are more complicated, and I will continue to follow-up visits.
For example, two days ago, I received a call from Mr. Zhang, CinemaHe was very worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment, and his wife, Ms. Liang, was quarantined at home. While the couple was chatting, Mr. Zhang found that his wife was in a trance and heard her say that her chest was tight and could not sleep for several consecutive nights. He quickly called the police, the owner of the rental house immediately reported the situation, and the staff of the neighborhood committee came to check.
I quickly contacted Ms. Liang for the Babaylan psychological counseling. During the first call, I obviously felt that her voice was weak. When asked about her needs, she couldn’t say it, and she was very depressed. So, I took Ms. Liang to relieve her emotions first, and then Cinema guided her to formulate plans for the unblocking, etc., so that she could think of beautiful things more. I told Mr. Zhang to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat, regularly asked her about her feelings, and shared some positive energy videos with her to encourage her.
When I walked into the blocked area, I truly felt that href=”https://funnybookish.com/”>Babaylan everyone’s life, health and safety, how much manpower and material resources are needed. The area I support gathers volunteers from multiple support units. Compared with medical staff who face dangers every day, what I do is very small. But I feel very proud to be a good resident through volunteer service and contribute to the fight against the epidemic.